• Sign In
Toggle Nav
Search
Advanced Search
0
My Cart
Menu
Account

At Jumbo Souq, a division of Jumbo Electronics, we value and appreciate the ongoing support and trust of our loyal customers. That's why we created the Mukafa Loyalty Program, dedicated to enhancing your shopping experience with delightful rewards. Mukafa, which translates to 'Rewards' in Arabic, embodies the essence of our program. As a privileged member, you'll gain access to a host of exciting benefits and exclusive privileges that demonstrate our appreciation and value for your continued loyalty. Join our exclusive program now and elevate your shopping journey with us!

 

MUKAFA PROCESS FLOW

Step 1: MUKAFA Tiers

KB Tier: The entry-level tier.

MB Tier: The second tier.

GB Tier: The third tier.

TB Tier: The highest tier.

Step 2: Criteria for Each Tier

KB Tier - Members start here and need to meet minimal requirements, such as signing up for the program.

  1. Tier eligibility: Up to QAR 10,000

  2. Welcome Gift: 500 pts worth QAR 5/- will be credited to customer account.
  3. Digital Card: Yes
  4. FREQUENCY OF EXCLUSIVE OFFERS: None
  5. Earn Mukafa Points: 1X
  6. COMPLIMENTARY GIFT WRAPPING: Yes
  7. BIRTHDAY MUKAFA PTS: 5,000 Pts worth QAR 50/- (Min Spend of QAR 500/- on birthday month)
  8. DISCOUNT ON Service Charge (JUMBO BRANDS): 5%
  9. RETURN POLICY (Sealed & unpacked units): 7 days

MB Tier - Members must spend QAR 10000 - QAR 50,000 to become MB Member.

  1. Tier eligibility: QAR 10,000 - QAR 50,000

  2. Welcome Gift: QAR 100/- GV
  3. Digital Card: Yes
  4. FREQUENCY OF EXCLUSIVE OFFERS: Monthly
  5. Earn Mukafa Points: 1.5X
  6. COMPLIMENTARY GIFT WRAPPING: Yes
  7. BIRTHDAY MUKAFA PTS: 10,000 Pts worth QAR 100/- (credited automatically on the date of birthday)
  8. DISCOUNT in NANDOOS: 15% (Only Dine-In)
  9. COMPLIMENTARY AC SERVICE: 2 Units
  10. DISCOUNT ON Service Charge (JUMBO BRANDS): 5%
  11. RETURN POLICY (Sealed & unpacked units): 15 days

GB Tier - Members need to achieve a higher usage threshold or accumulate more points, equivalent to GBs.

  1. Tier eligibility: QAR 50,000 - QAR 150,000

  2. Welcome Gift: QAR 1,000/- GV
  3. Digital Card: Yes
  4. FREQUENCY OF EXCLUSIVE OFFERS: Weekly
  5. Earn Mukafa Points: 2X
  6. COMPLIMENTARY GIFT WRAPPING: Yes
  7. BIRTHDAY MUKAFA PTS: 15,000 Pts worth QAR 150/- (credited automatically on the date of birthday)
  8. DISCOUNT IN NANDOOS: 15% (Dine-In Only)
  9. DISCOUNT IN OCEAN BASKET: 15% (Dine-In Only)
  10. COMPLIMENTARY AC SERVICE: 4 Units
  11. DISCOUNT ON Service Charge (JUMBO BRANDS): 10%
  12. RETURN POLICY (Sealed & unpacked units): 21 days
  13. Express Delivery within 2hrs: Free only in Jumbo Souq

TB Tier - The top tier requires members to reach a significant usage or points threshold, equivalent to TBs.

  1. Tier eligibility: > QAR 150,000

  2. Welcome Gift: QAR 1,500/- GV
  3. Digital Card: Yes
  4. FREQUENCY OF EXCLUSIVE OFFERS: Weekly
  5. Earn Mukafa Points: 3X
  6. COMPLIMENTARY GIFT WRAPPING: Yes
  7. BIRTHDAY MUKAFA PTS: 20,000 Pts worth QAR 200/- (credited automatically on the date of birthday)
  8. DISCOUNT IN NANDOOS: 15% (Dine-In Only)
  9. DISCOUNT IN OCEAN BASKET: 15% (Dine-In Only)
  10. COMPLIMENTARY AC SERVICE: 10 Units
  11. DISCOUNT ON Service Charge (JUMBO BRANDS): 10%
  12. RETURN POLICY (Sealed & unpacked units): 30 days
  13. Express Delivery within 2hrs: Free only in Jumbo Souq

Step 3: Points and Progression

Members earn points based on their usage or purchases, with different conversion rates for each tier.

To move up to a higher tier, members must accumulate the required points or usage over a specific period, typically annually.

Once members qualify for a higher tier, they receive an automatic upgrade.

Step 4: Maintaining Tier Status

Members need to maintain their usage or points to stay in their current tier. If they fall short, they may be downgraded to a lower tier after 12 months of reaching that level. If any customer does the sales return of the invoice which made him eligible for the next tier, within 12 months for whatsoever reason he will be downgraded lower tier.

 a. Once a customer reaches a certain tier, their one-year purchase value will be considered to maintain or downgrade their tier.

 b. For the tier upgradation system shall analyze the purchases on daily basis at 12:00AM from the date of entering the tier till date.

NOTE

  1. Welcome Gift will be emailed to eligible customers daily.
  2. Nando’s & Ocean basket & discounts at Jumbo service center will be availed by the customers at the site by showing the Mukafa details (JumboSouq App or in future digital card.)
  3. AC services (Standard service only excluding spare parts) will happen once service center team calls based on the tier of the customer. Service center will get the data from the system report. Regardless, of the number of AC’s service team will visit only once a year for servicing the eligible number of AC’s (Applicable to Jumbo Branded Room Air conditioners only)
  4. Expiry of the points should be 2 years.
  5. Existing customers will be eligible for the tier benefits as soon as we launch the scheme.
  6. To redeem, the customer should have a minimum of 1,000/- pts.
  7. We will develop the mechanism to capture the benefits giving to the customer.
  8. All the transactions of JumboSouq & retail should be visible in the customer’s profile.