Delivery and Installation
- All products purchased from JumboSouq.com will be delivered to your home or other delivery destination as specified by you at the time of checkout free of cost if not otherwise mentioned in all the cases where delivery address is within Qatar.
- All products will be delivered within 24 hours from placement of order.
- Fullfillment of delivery and installation is subject to the availability of the item/s ordered. Jumbosouq has the right to cancel the orders with unavailable or non saleable stocks.
In case you prefer a specific time for your delivery, you may specify the same on the site from available time slots.
- Express delivery is applicable only on select items, and can be identified with the Jumbo Express icon on such products
- Express delivery is applicable for orders which are placed between 8:00 AM to 10:30 PM and will be delivered between 9:00 AM to 11:30 PM (SAT - THUR) & 3:00 PM to 10:30 PM and will be delivered between 5:00 PM to 11:30 PM (FRI).
- Express delivery is available on all days excluding National holidays.
- Express delivery products will be delivered in 2 hours from the time the order is successfully placed.
- A delivery fee of 10 riyals will be charged for all express deliveries regardless of the value.
- Customer can change the delivery type (to standard delivery) during the check-out stage.
- In case of combination of products with different delivery method (standard delivery and express delivery), only the products classified as Express will be delivered within 2 hours. The standard delivery products will be delivered as per standard delivery protocol.
- Only select products valued over 150 riyals are eligible to Express Delivery.
Cash on Delivery
- For Cash on Delivery, exact cash amount as per the confirmation already sent to you needs to be handed over to the delivery person prior to accepting the product. If there are additional delivery charges applicable, the same needs to be paid as well.
- For all cash payments made, a valid delivery note with the amount mentioned on it would be handed over to you by the delivery person.
Installation of product
- Only large appliances including air conditioners, refrigerators, washing machines, cookers, freezers and entertainment products including flat panel televisions 55" and above will be installed at the location as specified by you during checkout.
- The scope of all such installations will be as covered by the norms of 'standard installation' only and will not cover any additional civil, plumbing, electrical, carpentry or masonry work as may be required.
- Such installations will be done only if the site is ready from all respects. In case you would require the installation to be done at a later date from the delivery date, you need to inform our customer care executives, well in advance on our contact number 666-JUMBO (58626).