CANCELLATION & RETURNS POLICY

At JumboSouq, we believe in making your online shopping experience effortless. Enjoy hassle-free returns because we prioritize your satisfaction. Shop confidently, knowing that if you're not delighted with your purchase, we've got you covered. We make sure that the process is as easy and transparent as possible. Our cancellations and returns policy is decoded below.

Cancellation Policy:

You may cancel your order within 24 hours of placing it. The cancellation requests must be made before product packaging is opened for demo/installation.

Cancellation Process:

1. Call us at 666-JUMBO (58626) to initiate a cancellation request.
2. Share your order details and the reason for cancellation.
3. Once the cancellation is confirmed, the refund will be processed through the original mode of payment within 7 business days. Please note that the refund may take some time to reflect in your account, depending on your payment method and bank.

For defects discovered after delivery, contact us within three days. We'll arrange a replacement or issue a refund if necessary. Only one replacement is allowed per product.

Return Policy:

If you are not completely satisfied with your purchase, you can initiate a return within 14 days of receiving the product. Returns are accepted under the following circumstances:

1. Product Damage/Not Working:
   Please don't accept damaged or tampered packaging. Contact our customer care if you discover any damage upon opening. Products damaged during use are not eligible for refunds; contact the brand service center for warranty claims.
2. Wrong Product Delivered:
   If you receive the wrong product, contact us immediately. We will arrange for the wrong item's return and deliver the correct one promptly.
3. Not Satisfied with the Product:
   If you're dissatisfied with a product due to reasons like color, size, or functionality, you may return it in its original condition within the provided time frame.

Return Conditions:

• Products must be returned undamaged and with all accessories and manuals.
• No signs of external damage on the packaging.
• A QAR 200 deduction applies for certain home appliances returned within three days of delivery.

Return Process:

1. Request initiation: Call us at 666-JUMBO (58626) to initiate a return request. Share your order details and the reason for return.
2. Packing Your Items: Carefully pack the items you want to return, ensuring they are in their original condition with all tags and packaging intact.
3. Shipping: You can choose to either drop your product at our showroom or arrange for a home pick up
1. Drop products at showroom: You can easily and conveniently return your products to any of our 12 showrooms. Click Here to Know More
2. Request for a home pick-up. This option is only available for customers who ordered online.
4. Inspection and Refund: Once we receive your returned items and inspect them, we will initiate the refund process. Refunds will be processed immediately and will be through the original mode of payment. The credit to the original mode of payment should be within 7 business days. Please note that the refund may take some time to reflect in your account, depending on your payment method and bank.

Terms and Conditions:

All cancellations and returns are subject to the following conditions:

• Items must be in their original condition with all accessories, tags and packaging intact.
• We reserve the right to refuse returns that do not meet these criteria.
• Certain items, such as personalized or custom-made products, may not be eligible for returns. Please check the product description for specific return eligibility information.
• To guarantee the exchange or return of the product and to refund the paid amount, please submit the original invoice.
• Carefully check the product and its functions before making a purchase.
• Any product misuse will not be eligible for return or exchange.
• Return, refund or replacements are not eligible on earphones & headphones, mobiles, laptops & personal care items or refrigerators, cookers, washing/dryer machines, AC's or TVs, unless there is a manufacturer defect.
• Customers are not entitled to exchange or return the product after three days of delivery
• Refunds will only be processed through the original mode of payment. So in case of card payment, the return will be credited to your card used.
• In case the purchase is through Nojoom points refunds will happen only by issuing a credit note.

Exchanges: If you'd like to exchange an item for a different size, color, or product, please follow the same return process, and indicate your desire for an exchange. We will do our best to fulfill your exchange request promptly.

Contact Us: If you have any questions or need assistance with cancellations or returns, our dedicated customer support team is here to help. You can reach us through 666-JUMBO (58626) or info@jumbosouq.com.

Policy Updates: Please note that our cancellation and return policies are subject to change. For the most up-to-date information, always refer to our website.

We value your trust and are committed to providing you with an exceptional shopping experience. Your satisfaction is our top priority.